Shipping policy

Fulfillment Times 
We have important processes in place to provide our services to customers. We may offer estimated times of fulfillment and average shipping times but do not guarantee these timeframes. Xtreme Plus is not liable for any losses that may have occurred due to timeframe expectations in the ordering, fulfilment process or post sales care processes.

Delivery 
Once your payment has been verified, your order will be forwarded to our warehouse for dispatch. When your package has been shipped you will be notified after by email with information to track your order. Xtreme Plus is not liable for any losses that may have occurred due to delays in the shipping process by courier or post methods. Xtreme Plus is not liable for losses incurred if packages are delivered to incorrect addresses in cases where the person who has ordered has provided the incorrect address. For orders adjusted or placed by phone, you should receive an order confirmation by email and check that your details including shipping details are correct. If you do not receive this order confirmation, you will need to contact Xtreme Plus as soon as possible to receive it.
To ensure that you receive your new phone as quickly and safely as possible, we use a range of delivery options. Delivery times for all options are detailed below.
Insured Courier Delivery
  • 3-7 days handling time. 
  • Generally 5-7 business days transit time from our either of our warehouses to mainland UK. 
  • Additional day to remote areas and outlying islands.
  • International deliveries not within the United Kingdom are generally 7-14 days by courier depending upon distance from international cargo hubs.

 

Order Tracking

No matter where the phone is sourced, Xtreme Plus makes all attempts to keep you regularly informed of when you can expect delivery.

For all instances, a tracking number and a link to the courier's website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


PO Box Deliveries

PO box shipping are generally not accecpted as couriers coming in from overseas cannot deliver to PO boxes directly. We may work in partnership with 3rd parties to have your order delivered to their warehouse first, your order is then forwarded to your PO box but can take an extra 5-10 business days to deliver.

The first tracking number we email you is for the shipment coming from our international dispatch warehouse to a preferred partner within the UK. Our team then forwards your order to your PO box via Royalmail or Parcelforce and we'll then send you a second tracking number.